Tenant right
Landlords cannot unreasonably refuse pets
Blanket 'no pets' clauses are now unenforceable. Your landlord must have a genuine reason to refuse a written request to keep a pet.
What this means
If you submit a written request to keep a pet, your landlord must respond within 28 days. They can only refuse on reasonable grounds — for example, the property is unsuitable (a high-rise flat for a large dog), the freeholder prohibits pets, or there is an allergy risk. A blanket 'no pets' policy with no justification is unlawful.
How to make a request
Submit your request in writing (email is best for evidence). Include the type of pet, breed, and a brief explanation of how you will care for it. Keep a copy of the email.
Pet damage deposits
Your landlord can ask you to take out pet damage insurance to cover any damage caused by the pet. They cannot charge a higher deposit — deposit caps still apply under the Tenant Fees Act 2019.
If your landlord refuses unreasonably
You can challenge an unreasonable refusal at the First-Tier Tribunal. Document your request, their refusal, and any explanation they give (or fail to give).
Official sources
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